Few of us like conflict. So why is it so pervasive and enduring, and so difficult to resolve? One of the primary reasons is that we all have a natural instinct to see just one side of an issue: our own. Can this instinct be reshaped? Yes!

This workshop will help individuals and groups develop the understanding and empathy to work through tough interpersonal conflicts. This course is designed to spark a lasting change that speaks to not only the individual, but also the group to build the fundamental skills that are crucial for effective teamwork and communication.

The major learning objectives of this workshop are:

• Understand the four DiSC styles and appreciate the diverse values among co-workers.
• Appreciate each other’s unique strengths and accept each other’s limitations.
• Build empathy and compassion for the needs and struggles of their co-workers.
• Understand how others see them and get feedback on their behavior.
• Recognize their unique way of handling conflict and understand the impact on their behavior.
• Use their new learning to develop strategies for working through conflict.

Length of Workshop

1 Day

Audience

This workshop is designed for everyone in the organization as well as intact teams and groups that are experiencing conflict.

Materials

Participants receive a workshop manual and a copy of…

Course Outline

Introductions

Administration of DiSC Classic paper (may be completed on-line before class)

Discovering the Four Styles of Behavior

What are your strengths?

What happens when you overuse your strengths?

How do others interpret my behavior?

Your behavior when you’re in conflict with others

Summary and close